CUSTOMER SERVICE AT PROPFINITY
At Propfinity we are committed to provide the very best in class service to all of our landlords and tenants by ensuring that we are held to the highest standards available in the industry.
This is why we are members of Propertymark, a leading membership body within the property sector who continue to ensure excellent practice from all of its members by adhering to a strict code of conduct as well as providing support, training and qualifications.
We are propertymark protected
Propertymark Protections is a consumer protection scheme that provides financial protection, an
independent redress scheme, and a code of practice for consumers who use the services.
You are backed by Client Money Protection Scheme (CMP)
We are required to hold client money in a separate client account separate from out business accounts which is independently inspected annually. In simpler terms CMP is a reimbursement scheme meaning your money is safe should an agent go bust or commit
theft.
We comply with nationally recognised codes of practice
To uphold our high standards, we obliged to comply with Propertymark Conduct and Membership Rules. Disciplinary hearings are organised when serious breaches occur; a tribunal will consider the case and enforce sanctions if we are found to have breached
the rules.
We have professional Indemnity Insurance
This insurance provides cover for legal costs and expenses in claims resulting from negligence or breach of professional duty. It also covers any damages or costs awarded to consumers as a result of negligence.
We have all the required registrations
Propertymark confirm our registration with the Information Commissioner’s Office (ICO) who uphold information rights in the public interest, our registration with a Government- approved independent redress scheme, and they also check that we are registered with HMRC for Anti-Money Laundering supervision.
We hold relevant property qualifications
We are also required to undertake training every year, this helps to ensure they are up to date with best practice and understand legislative changes which regularly alter the playing field.
Download are membership resources
to learn more and have confidence that you are with the right agent
Membership Certificate
Propertymark Leaflet
Client Money Protection
Complaints Process
CONTACT US
If you would like to speak to us regarding your property management requirements, simply get in touch using the enquiry form below and a member of the Propfinity team will be in touch.
you’re in safe hands
We’re a member of the key property governing bodies, so you have completepeace of mind and protection every step of the way with Propfinity.
